Refund & Cancellation Policy

1. Nature of Custom Digital Services

AAPKA MANAGER DIGITAL delivers bespoke intellectual work, tailored design assets, custom code engineering, and technical maintenance. Unlike mass-manufactured physical commodities, digital agency projects involve dedicated allocation of developer hours, designer effort, and technical consulting from day one.

2. Project Cancellation Prior to Commencement

If a Client requests cancellation in writing within 48 hours of project confirmation and before any initial wireframing, architecture planning, or design discovery has begun, the initial advance deposit may be refunded minus a reasonable administrative/consultation charge (not exceeding 15% of the deposit amount).

3. Milestone-Based Project Cancellation

Once project execution has commenced, work is billed based on approved milestones:

• Milestone Completed & Approved: Payments made for approved project milestones (such as brand identity approval, wireframe signoff, or staging frontend approval) are non-refundable.
• Cancellation During Active Milestone: If the Client chooses to terminate a project mid-milestone, the Agency will calculate developer and designer hours invested up to the cancellation date. Any unused balance of the milestone deposit will be refunded; if accumulated hours exceed the deposit, an invoice for work delivered will be issued.
• Asset Delivery on Termination: Upon settlement of all outstanding invoices for completed hours, the Client will receive all raw source files and documentation produced up to the termination point.

4. Third-Party Costs (Domains, Hosting, Software Licenses)

Certain digital costs are disbursed immediately to external infrastructure providers on your behalf. These include:

• Domain name registration and renewal fees (paid to ICANN-accredited domain registrars).
• Web hosting server packages (purchased through Hostinger or other hosting providers).
• Third-party software, fonts, stock photography, or API subscriptions.

These third-party disbursements are strictly non-refundable once executed, as external vendors do not issue refunds for registered domains or active server provisions.

5. Annual Maintenance Contracts (AMC) Cancellation

Clients subscribed to annual or monthly maintenance agreements may cancel their contract by submitting a 30-day written notice via email to aapkamanagerdigital@gmail.com. Cancellation will take effect at the end of the current billing cycle. Prepaid months beyond the 30-day notice period will be refunded on a pro-rata basis.

6. Refund Processing Method & Timelines

Approved refunds are processed via the original payment method (NEFT / RTGS / UPI / Bank Transfer) within 7 to 10 business days following written agreement between both parties.

7. Dispute Resolution

We are dedicated to resolving client concerns amicably and constructively. If you are dissatisfied with any stage of deliverable quality, we encourage you to contact our management team directly so revisions can be implemented promptly within the project scope.

8. Contact for Billing & Refunds

AAPKA MANAGER DIGITAL
103-104, Sanskrut Building, Anand Hospital Gali, Near Kailash Sweet, Nanpura, Surat, Gujarat, India
Email: aapkamanagerdigital@gmail.com
WhatsApp / Phone: +91 8660851019